Tuesday, May 31, 2011
SEARS ~ I'll NEVER buy from them again!!!
Two postings at once!
Well I just got another cancellation phone call from Sears and I'm fuming!!!
Remember the new stove that I bought in November (6 months ago)from Sears. Well it is JUNK!
I have had nothing but problems with it and Sears doesn't really seem to care.
I first noticed baking problems when I hosted a Pampered Chef party of all things in my home. The dessert that we made was not cooked completely. After that I began to monitor the oven temperatures and eventually made an appointment for a Sears repairman to come to my home to take a look at it.
That appt. came and went ~ the repairman said he couldn't fix something that was not broken...GRRRR!
It heated perfectly that day.
A month later I called again because my temperature was off again. The lady on the phone scheduled a repair but also walked me through the process of recalibrating the oven.
The same repairman showed up again and agreed the temp. was off so this time he recalibrated it himself.
Another month later my smoke alarms began going off after placing my food in the oven for only 10 minutes. I ran to the oven to find that it wasn't my food that was burning...it was my oven overheating BIG TIME!
Again, I called Sears Repair.
They scheduled another repair with a different repairman (at my request).
That day came and went and NO ONE showed up or even had the decency to give me a phone call to let me know that the appt. had been cancelled.
I contacted them and they offered to reschedule in another 7 days.
I'm furious at this point so I told them that I would be contacting the Attorney Generals Office on Monday.
They put me on hold and then came back and offered to replace the stove with a new one.
Not the same stove ( as it is no longer in stock even though it shows it in stock at sears.com)
They informed me that I needed to pick another stove out that cost more than the old one and if I didn't then that would void the warranty on the new stove and I would only receive the remaining (6 mos.) of the original stove that was purchased in November.
Are you all following me, now?
Confusing isn't it.
After much ranting and raving I finally picked another stove out and paid the extra cost. (May 23, 2011)
Sears said they would deliver the new one, pick up the old one and I would recieve the full 1 year warranty on the new stove.
Delivery date: May 31, 2011
That's today and guess what??
I received yet another call saying that their delivery truck had broke down and they would have to reschedule my delivery for June 4, 2011.
I am SOOOOO mad right now!
I will never buy another big purchase at Sears again.
It's truly not worth the hassle.
If companies can't make and sell quality items and stand behind them then they should just close their doors.
Stop selling JUNK to America!
I will be writing a letter to send to Sears Executives.
I don't anticipate a response to my letter but I feel that they need to hear my story so that they may improve their service from beginning to end!