Thursday, February 16, 2012

Second Trip Went Much Better

Hi all!
I thought I'd give you a little update on our Optical Adventure.
I didn't sleep much last night as I was too uptight about our experience yesterday. As soon as the store opened this morning I gave them a call. I explained to the lady that I was very unsatisfied with my visit there and I wished to cancel part if not all of my order. 


* I told her I hated to be mean and complain but I felt as if she didn't want to take the time to help us yesterday and the lady that did help us didn't really know what she was doing.*


She replied nicely with an "I am sorry!"
She continued to tell me that she was overworked ~ today was supposed to be her day off but again she had to work.
And I was right about the other lady...she was new and is still learning the ropes.


She was very kind and said that she would be there this afternoon. She would be available to help Logan with his contact lesson as well as help to find a better fitting pair of glasses for him. 
I was not looking forward to going back...not knowing how she would truly act towards us after making my complaint.
However, I was pleasantly surprised when we arrived. They greeted us before we even stepped inside their little shop. They had pulled 4 or 5 more frames off the shelf and had them sitting at the table for Logan to try on. In the end we both left happy with 3 pairs of glasses ordered and a sample set of contacts in Logan's eyeballs.
I am more than happy with the service that I recieved tonight and Logan is tickled with his new contacts and how he can see so much better.



I'm guessing that yesterday was just a BAD day for the lady  and maybe she didn't realize that her bad day really reflected in her job.  
I'm just glad that I called and got it off my chest this morning and that she was more than NICE with us the second time around.


6 comments:

Carmen C. said...

I'm so glad you called and they made it *right* for you both:) sometimes it pays to complain a bit;)

Robin at The Primitive Hutch said...

Hi Jessica,
Glad it went better for you today. I always believe that customer service is #1 and if they can't provide that go some where else ~ or at least talk to the person in charge.
Now we have to see some pics of Logan and his new specs!
Prim Blessings
Robin

lisa said...

Glad you decided to speak up and tell them how you feel...They will never know if you don't say something...Glad it was a much better experience...Our eyes are the most important thing and with wearing glasses that is part of you..I have worn glasses for many years and it is so very important to make sure they look great...
Have a great day...Lis

Robin at The Primitive Hutch said...

Hi Jessica,
I just gave you an award on my blog, when you have the chance stop by. I hope you accept it!
Prim Blessings
Robin

Primitives By The Light of The Moon said...

So glad it all worked out for you!

Granny Sue said...

Good. You did right to let them know you were dissatisfied. I'm glad it worked out in the end--except that you needed to make that unnecessary second trip.